For overseas deliveries we will use the most appropiate delivery method. There is a table rate for shipping to Europe, USA, Canada and the Rest of World however if your order is quite heavy we will contact you prior to despatching the goods to confirm the surcharge. Airmail deliveries will require a surchage and we will contact you prior to despatch.
All prices exclude Value Added Tax (VAT) which applies to all EU countries. For countries outside the scope of VAT, we will deduct the cost of the VAT before charging your credit card. You may be liable for taxes within your own country.
Large Order Sales.
For anyone wishing to order in large quantities Please Phone Us and we may be able to offer even better prices than are shown on our website. Please ring to discuss your requirements.
Trade Accounts
We do offer Trade account facilities and any one wishing to open an account should contact us to discuss their requirements.
Returns Policy.
We have a simple returns policy which means if you are unhappy with any ironmongery item, it can be returned for an exchange or full refund of the price of the item within 7 days. If it is a lighting item which has been made to order we are unable to accept returns.
The item must be returned in an unworn/unused condition, complete with tags attached and in original packaging. Postage costs are not refundable unless the return is a result of our error. Then we will be happy to refund the delivery charge. All returns are subject to a 20% restocking charge.
Returned goods should be sent by recorded delivery as we are not liable for any items lost in the post.
Your statutory rights are not affected.
The following information would help us when you are returning any item-
Order Number:
Name:
Address:
Receipt for goods or copy:
Reason for return:
Action you require (refund, exchange for same item, exchange for different item:
We will try and deal with any return quickly and efficiently.
